On the Design of a Sustainable Performance Measurement System (pms) in a Turbulent Environment

In order to achieve and maintain a competitive edge in the world marketplace, companies must produce high quality products at low cost with increasing variety, over shorter lead times [1]. To achieve these objectives many companies are adopting the recently developed management, production, and quality philosophies such as TQM, just-in-time, computer integrated manufacturing, optimised production technology, global supply chain [2], rapid product realisation, and are adopting new information technologies [3] and automation. To assess organisation’s success when adopting these philosophies, that is to assess organisational performance, companies use measures. The problem is not only to find the best set of performance measures (PMs) to use, and how, where, when, by whom, etc. but also to develop a PMS congruent with business excellence.